Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 28 September 2026

Thank you for shopping with TreeFresh.

We work hard to ensure your orders are packed securely and delivered as quickly as possible.

1. DELIVERY COVERAGE

TreeFresh currently delivers within:

West Malaysia; and
East Malaysia.

We do not currently offer delivery to Singapore or other international destinations.

2. SHIPPING RATES AND DELIVERY TIMES

Destination	Shipping Fee	Estimated Delivery	Free Shipping
West Malaysia	RM8.00	3–5 business days	Orders RM100 and above
East Malaysia	RM15.00	7–14 business days	Orders RM150 and above

3. ORDER PROCESSING

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been dispatched, tracking information will be provided where tracking is available.

4. DELIVERY TIMES

Estimated delivery times are:

West Malaysia: 3–5 business days

East Malaysia: 7–14 business days

These are estimates and are not guaranteed delivery dates.

Delivery may take longer due to:

courier delays;
public holidays;
severe weather;
operational disruptions;
remote delivery locations;
incorrect or incomplete delivery information; or
other circumstances beyond our reasonable control.

5. DELIVERY ADDRESS

Customers must provide a complete and accurate delivery address and contact number.

Because TreeFresh products contain liquids, we require a physical residential or commercial delivery address.

We do not currently ship to:

P.O. Boxes;
parcel lockers; or
restricted military zones.

6. TRACKING

Tracking information will be provided after dispatch where available.

Once an order has been handed to the courier, delivery is subject to the courier's operating procedures.

7. DELAYED DELIVERIES

If your parcel is delayed beyond the estimated delivery period, please contact us at:

support@mytreefresh.com

We will assist in checking the shipment status with the relevant courier.

8. DAMAGED OR LEAKING PARCELS

If your parcel arrives visibly damaged or leaking:

Take photographs of the outer parcel before opening it, where possible.
Record an unboxing video if possible.
Take photographs of the affected products.
Contact us within 24 hours of delivery.
Provide your order number.

An unboxing video is strongly recommended because it helps us investigate transit damage. However, the absence of an unboxing video does not automatically determine whether a customer has a valid claim or remedy.

Please refer to our Return and Refund Policy for the applicable resolution.

9. INCORRECT OR MISSING PRODUCTS

If you receive an incorrect or incomplete order, contact us at: