Cancellation policy

SUBSCRIPTION POLICY

Last updated: 28 September 2026

TreeFresh offers recurring subscription plans for customers who wish to receive regular supplies of selected TreeFresh products.

1. AVAILABLE SUBSCRIPTION FREQUENCIES

Depending on the product and subscription options available, customers may choose:

Bi-weekly — every 2 weeks;
Monthly — every 1 month;
Every 2 months — every 2 months; or
Quarterly — every 3 months.

The available products, subscription prices, delivery frequency and applicable discounts are displayed at the time of purchase.

2. HOW SUBSCRIPTIONS WORK

When you purchase a subscription, you are signing up to receive recurring orders at the frequency selected by you.

Your selected payment method will be charged automatically for each recurring order at the applicable subscription price, subject to the terms of your payment provider.

Your subscription will continue until you cancel it or it otherwise ends in accordance with these terms.

3. SUBSCRIPTION PRICE

The applicable subscription price will be displayed before you complete your subscription purchase.

Unless otherwise stated, the displayed subscription price applies to each recurring order.

Any applicable shipping charges, taxes or other charges will be displayed at checkout where applicable.

We may change subscription prices from time to time. Where a price change affects an existing subscription, we will provide notice where required by applicable law and the applicable subscription arrangements.

4. RECURRING BILLING

By subscribing, you expressly authorise the applicable payment provider to charge your selected payment method for each recurring subscription order at the price and frequency displayed at checkout.

The recurring charge will continue until the subscription is cancelled or otherwise ends.

Shopify's checkout will display the applicable recurring purchase disclosure and require the customer to agree to the applicable cancellation policy before completing the subscription purchase.

5. CANCELLATION

Customers may cancel their subscription at any time before the next scheduled billing date.

Cancellation will prevent future recurring subscription orders from being created and charged.

To avoid being charged for the next subscription order, cancellation should be completed before the next scheduled billing date.

6. ORDERS ALREADY PROCESSED

Cancelling a subscription does not automatically cancel an order that has already been processed or dispatched.

Once a recurring order has been processed, our Return and Refund Policy applies.

7. SKIPPING OR PAUSING A SUBSCRIPTION

Where the subscription management functionality available on our website permits it, customers may be able to:

skip an upcoming delivery;
pause their subscription;
resume a paused subscription; or
cancel their subscription.

Any applicable cut-off time or restrictions will be displayed through the subscription management interface.

8. CHANGING SUBSCRIPTION FREQUENCY

Where supported, customers may change their subscription frequency between available plans.

Changes will apply to future recurring orders and will not necessarily change an order that has already been processed.

9. PAYMENT FAILURE

If a recurring payment cannot be successfully processed, the relevant subscription order may be delayed, suspended or cancelled.

We or our payment provider may attempt to recover the payment using the payment recovery process supported by the applicable system.

Customers may be required to update their payment information before the subscription can continue.

10. PRODUCT AVAILABILITY

If a subscribed product becomes unavailable, we will contact affected customers where reasonably possible.

We may offer an alternative arrangement, including delaying, modifying or cancelling the affected subscription order, as appropriate.

11. DELIVERY

Subscription orders are subject to our Shipping & Delivery Policy.

Current delivery estimates are:

West Malaysia: 3–5 business days

East Malaysia: 7–14 business days

Orders are generally processed within 1–2 business days before being handed to the courier.

12. RETURNS AND REFUNDS

Subscription orders are subject to our Return and Refund Policy.

Because TreeFresh products are food products, change-of-mind returns are generally not accepted.

This does not affect any statutory rights or remedies available to consumers under Malaysian law.

13. CONSUMER RIGHTS

Nothing in this Subscription Policy is intended to exclude, restrict or remove any rights or remedies available to consumers under applicable Malaysian law.